Returns

Based on the intimate nature of the pieces; returns are not accepted. If your item is found to have a defect, blemish or is unsuitable for whatever reason, please reach out to us via email or the contact form and we will do our best provide a satisfactory outcome.

 

We offer a 30 day return policy on defects; after that time, a small fee may be charged for repair of your piece. Please be sure to follow our care guidelines. 

Please note, all items for repair must be returned to our studio. You may mail or drop off unless other arrangements are made. 

In the case your item is damaged upon receipt, we will do our best to rectify the situation and a store credit or replacement item may be chosen.

Once the order is placed, you have until the item is marked shipped to contact us and change or cancel. 

Shipping and Duty

You may choose your method of shipping at the checkout. We will do our best to get your pieces to you in a timely manner. Expedited shipping is available for an additional fee (see checkout). 

We offer the best rate available. We have also factored in supply costs for shipping your goods; we want them to reach you undamaged and intact.

Duty may be applied to out of country orders; we are not responsible for the charges and are unable to mark items as gifts unless they are won in one of our giveaways. Please understand. 

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Silas&Ivy Jewels Co. Calgary, AB, Canada

© 2018 Silas&Ivy