Q. Are your pieces handmade?
A. Yes, I make and design (almost) all the pieces in my home studio in Calgary, AB. I use a range of techniques to make and design the pieces. Some items are out of my scope for designing in my home studio so I have taken the opportunity to order some pieces that are lovingly curated. Items as such are marked 'curated' in the listing.
Q. How do I care for my piece?
A. Avoid all contact with water, perfumes and beauty products. Please remove your jewelry before exercising. As many of our gold pieces are gold plated brass, exposure to the aforementioned may result in premature breakdown of the plating. Please note that gold plated pieces are not gold fill and will wear over time. We do not offer gold fill at this time.
Q. Where do you get your supplies?
A. I purchase supplies from all over the globe, focusing on quality and price. A lot of our stone comes from India and our metals are from Turkey and China. Our leather comes from Israel or the US. I use a lot of gold plated components as it keeps the piecse cost effective.
Q. I have a metal allergy, can you accommodate?
A. I use a range of metals, predominantly stainless steel and brass; stainless steel does have a small amount of non reactive nickel and our brass chain is not marked nickel free. Our earrings are all stainless steel or nickel free alloy/brass unless marked as 'unknown'. Please contact us before your purchase if you have any concerns regarding allergies.
Q. How long does my order take to ship?
A. As all the pieces of jewelry are handmade and I'm a one woman biz, your order may take up to 10 business days to ship. Please reference the main page for current processing times. Custom pieces may take up to a month depending on the design. I do my best to ship out ASAP if the piece is already made and ready. Most items are made during the processing time as we do stock some pieces but a lot are made to order. Please contact me if you need something sooner and I will do my best to accommodate. Custom pieces/bridal orders may require additional materials and processing time will be discussed with you before starting the piece.
Q. Do you take returns?
A. No, all items are final sale. Due to the intimate nature of the jewelry I want to guarantee that you are the first to wear your piece. If you are unsatisfied with your purchase, please email me to discuss a solution. I am happy to work with you as I want you to love your pieces.
Q. Do you offer a warranty?
A. I will repair or replace items that break within 1 month of purchase. As these are handcrafted goods, I request that you take the proper care precautions; do not bathe or wear during workouts, store in a soft jewelry bag or ziploc when not wearing. If a piece is found to have been in water, etc. it will not be fixed within this policy. All repairs can be dropped off in Calgary, AB or mailed at your expense. I will put in a little surprise before returning to offset your shipping cost. You can use the oversize stamp in most cases to return your item.
Q. My brass jewelry has turned darker, what do I do?
A. There are several ways to clean up brass. You may use 'Brasso' or a handful of 'pantry at home methods' - my personal fave - lemon or lime juice (the concentrate) mixed with a small amount of baking soda; mix together and rub onto your piece with a soft cloth. You can also douse in Ketchup and rub with your fingers and then rinse. Rinse and repeat until desired brass color is restored.
Q. I broke my jewelry, now what?
A. Some items can easily be repaired; others (stud earrings) are generally replaced. Please contact me; I will do my best to offer a solution as I want you to be happy with your purchase. I request that you get the item back to me (drop off at my home studio in SE Calgary or pop in the mail) and I will either fix of replace. A small charge may apply if parts need to be replaced. I understand accidents happen and will happily work with you to fix up your piece.
Q. Who works at Silas&Ivy?
A. Currently it's just me designing the pieces. Due to COVID I haven't had help this year so I apologize if I'm slower to respond. I still work FT and have a family so I do my best, but sometimes replies are delayed.
I am always looking for like minded pals that want to collaborate or offer their skills to my brand. I tend to hire on a consultant basis. Send me a note!